Customer Service Representative

Don't wait to start your new career! 

Join a growing organization that thrives on a strong commitment to our customers and an exciting, dynamic team environment! Check out our office and learn more about our culture: https://youtu.be/W717KfG8Cmg

The Customer Care Representative will: 

• Provide Imperial’s customers with the best solutions by efficiently utilizing available tools and resources; be accountable for accurate and timely account order processing and identifying additional product add-ons to increase sales and company revenue.

• Manage the returns process for all of Imperial’s customers and provide direct outbound communication to these customers regarding their returns and reshipments. 

• Answer all customer inquiries including complex situations via phone. Manage project requests as needed.

• Assist the sales team in meeting their revenue goals by: 
  • Supporting Imperial’s customers through order entry, new product requests, cross-referencing, and quoting.
  • Communicating with specialized customers.  
  • Providing sales territory coverage when needed.
  • Maintaining the sales team’s outbound call schedule as needed for long term coverage. 

Qualifications

• High school diploma or equivalent and two years’ Customer Service or related experience.
• Requires typing skills and the ability to regularly use computer and phone/headset.
• Ability to work in a team-based setting, multitask and prioritize in a fast-paced work environment.

Imperial Offers

• A competitive wage and industry leading benefits including immediate health, dental, vision, life, and disability insurance
• Excellent work-life balance, 18 days paid time off plus paid holidays
• Generous 401K program
• Education reimbursement and opportunities for internal advancement & professional growth

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

With more National Account Programs in the fleet industry than all of our competition combined, we are recognized for innovative technology and solutions that reduce costs through efficient ordering methods and stringent controls.

Imperial is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.