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Contact Center Trainer

Location: 

GREEN BAY, WI, US, 54301-5160

Date:  Mar 25, 2021

Don't wait to start your new career! 

 

Join a growing organization that thrives on a strong commitment to our customers and an exciting, dynamic team environment! Learn more about our culture here: https://youtu.be/W717KfG8Cmg

 

The Contact Center Trainer will: 

 

  • Plan, coordinate, and facilitate comprehensive training programs for the Contact Center including sales and systems that align with our sales processes.  

  • Train Dedicated Account Advisors one-on-one or in group settings on sales processes, leveraging the system using sound facilitation techniques, including in-person and virtually. 

  • Partner with Contact Center Management and other Training team members in order to ensure consistency across training programs. 

  • Provide regular observation and feedback of individual skills that includes various forms of evaluation including written and verbal. 

  • Communicate regularly with Contact Center Management on individual progress and periodically deliver feedback to individuals in the presence of, and with, Contact Center Management support. 

  • Ensure effective learning transfer occurs through various methods including desk sides, reinforcement activities and at times, floor support. 

  • Monitor metrics and tracking mechanisms to measure program success and effectiveness of training. 

 

Qualifications

  • Associates Degree or equivalent experience and 3 years sales related or training experience required.
  • Bachelor’s Degree and varied experience in a contact center environment/training experience preferred.
  • Ability to facilitate training programs and deliver difficult conversations.
  • Must have the ability to apply adult learning principles inside the classroom.  

 

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs. With more National Account Programs in the fleet industry than all of our competition combined, we are recognized for innovative technology and solutions that reduce costs through efficient ordering methods and stringent controls.

 

Imperial is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.