Customer Information Researcher

Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.

Duties and responsibilities 
-Actively curate and supplement customer information for all of Grainger, primarily through online research, with an emphasis on identifying qualified prospects and accurately segmenting Grainger’s current customers 
-Contribute to development and continuous improvement of standard research processes 
-Execute processes that create customer information, e.g. conducting online research on customers to confirm which industry a location is in 
-Contribute to quantitative analysis – with support, write SQL and conduct exploratory data analysis 
-Present and defend work with peers 
-Develop a deep understanding of the US MRO market – what customers exist in which industries, and how attractive are they to Grainger? 

Skills 
-Intense curiosity about Grainger’s customers and business – the MRO market must be a genuine source of intellectual stimulation for a candidate to thrive in the role 
-Statistics, basic data visualization and analysis skills: Excel/Tableau ok, SQL and R/Python strongly preferred 
-Desire to develop technical and quantitative skills 
-Clear written and visual communication 
-Thorough, thoughtful online research 

Background 
0-3 years post-undergraduate experience 
Bachelor’ degree in STEM preferred 

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.