Keepstock Operations Manager

Work Location Type: Hybrid 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Details:

Working closely with the Market Manager,  the incumbent is responsible for leading a team and is accountable for all on-site services within a specific geography or customer. Additionally, ensures execution of the on-site services activities through demonstrated leadership in the areas of talent excellence, customer service, sales growth and cost to serve.

Become the customer's first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the district efforts for assigned KeepStock (Grainger's vendor managed inventory solution) engagements and on site customer service activities. Build strong partnerships to facilitate success, which will allow Grainger to effectively extend our reach into our customer's locations and provide superior service.

Main Duties and Responsibilities:

KeepStock Management/Leadership:

• Manage a team of 10 to 15 Onsite Service Representatives/Specialists across a large and remote geography who maintain inventory at customer sites.
• Manage the channel of profitability, expense/sales ratio, supporting KPI’s and quality control of customer programs.
• Partner with Sales, DC, Branch and transportation networks to further profitability, growth and operational targets for the organizational goals.
• Implement Leader Plan which includes assessing and prioritizing, coaching, training and hiring top talent.
• Promote strong team member engagement and support team member development.
• Participate in development and continuous improvement projects, tasks and training to support the growth of the channel, Center of Excellence partnerships and organization.

Financial Performance/Resource Management:

• Manage optimization and operation of customer programs for efficiency and profitability across the team member territory within the assigned region.
• Manage the resources required for new customer installations to be on time and within budget.
• Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization.
• Ensure the right solutions and resources are being offered/deployed to customers.
• Ensure optimal customer survey satisfaction levels.

Business Partnerships to influence Growth:

• Partner with internal Grainger teams to provide KeepStock expertise to develop a tailored strategy that supports our customers’ business pressures and goals.
• Be a business steward by understanding how Sales and Service teams collaborate to drive profitable revenue growth and improve service levels.

Required Experience and Qualifications:

• Associates degree or equivalent experience.
• 5+ years of retail, manufacturing or industrial business.
• 2+ years’ experience in supervising and managing people in a KPI driven environment with an emphasis on training and development
• Extensive travel is required 50%+ travel to various customer sites throughout the territory.
• Experience in financial accountability.
• Experience leading in a matrixed environment.
• Experience in building and working effectively within different teams.
• Strength in process improvement, ownership and control and project management.
• Experience leading and working towards goals with a remote team.
• Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
• Background checks, drug screening may be required (as warranted by Company, customer requirements in working on-site and operating equipment).
• Have and maintain a valid driver's license in province of residence.
• May be required to use a personal vehicle for transportation with valid insurance which meet’s Grainger’s standards.
• This role may require you to adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

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Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role or to a director+ position.