Field Operations Manager

Work Location Type: Onsite 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation:

The base salary for this role ranges between $ 74,880 - $ 102,960, with eligibility for an incentive target of 5% which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade.  Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills.  The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided.  Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Primary Function: 

Reporting to the Market Manager, the Field Operations Manager role leads strategic direction and decision-making to drive customer-focused business growth, leveraging market insights and cross-functional collaboration within the Branch environment as well as KeepStock territory within the same geography. It ensures operational excellence through efficient resource management, continuous improvement, and compliance with safety and service standards. At the core, it fosters a high-performing, engaged team through coaching, development, and effective talent strategies across a geographically dispersed workforce.

Principal Duties & Responsibilities: 

Business Leadership

• Communicates a clear business strategy to branch teams and KeepStock Teams, embracing change and aligning with Grainger’s customer-first mission. 
• Builds strong internal and external partnerships to differentiate Grainger’s value and embed technical expertise as a competitive advantage. 
• Makes sound, fact-based decisions and takes measured risks while balancing service, cost, ethics, and integrity. 
• Understands market trends and customer needs to guide strategic direction and ensure tailored solutions are deployed effectively 

Operational Excellence 

• Drives operational efficiency by balancing expenses with service quality and removing non-value-added activities. 
• Promotes a culture of continuous improvement through CI methodologies and achievement of expense targets. 
• Ensures compliance with BBX standards, safety protocols, and maintenance of branch facilities and surrounding areas as well as supporting and reinforcing KeepStock Standards. . 
• Manages profitability and operational KPIs across customer programs, partnering with Sales, DC, Branch, and Transportation teams. 

Talent Management 

• Creates an engaged, empowered, and communicative team environment that supports diverse ideas and proactive feedback. 
• Coaches and develops team members through performance reviews, onboarding, training, and recognition programs. 
• Implements staffing strategies with the right mix of full-time and part-time team members to support flexibility and growth. 
• Leads a small geographically dispersed team of Onsite Service Representative(s), ensuring development, engagement, and successful customer program execution. 

Preferred Education & Experience:  

• Over 5 years of experience in retail, manufacturing, or industrial business, including 2+ years in people leadership and customer service roles. 
• Proven ability to lead teams in KPI-driven environments with a strong focus on training, development, and performance management. 
• Demonstrated success in project management, change leadership, and implementing cross-functional initiatives. 
• Strong communication and influencing skills across varying levels of internal and external stakeholders. 
• Experienced in financial accountability, including P&L management and consistently meeting operational and financial targets. 
• Skilled in process improvement, planning, facilitation, and time management. 
• Proficient in Microsoft Office tools (Word, Excel, PowerPoint) and comfortable working in matrixed and remote team environments. 
• Travel experience (20%+), managing customer programs and site visits within territory • Holds an associate degree or equivalent experience, with a valid driver’s license and vehicle insurance meeting company standards. 

Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement:

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.