Senior Reporting Analyst

Work Location Type: Hybrid 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Primary Function:

This Sr. Analyst will work with the Customer Experience and Excellence (CEE) team and cross-functional partners internally with the primary responsibility to support the team through operational analysis and business improvement.

The role will have two main components; first, the routine creation and analysis of KPI’s and the resulting implications, and second, business improvement projects to steer key initiatives from conception to completion.

Principal Duties & Responsibilities: 

Reporting and Application

• Champion data and analytics strategy with stakeholders across the organization, influence cross functional teams to build reporting that drive results.
• Provide thought leadership and subject matter expertise in operational analytics by leading, coaching, developing agile team members to create business critical reporting.
• Provide both short and long-term solutions by creating optimal solutions to address critical business needs; prepare and present business insights for senior leaders that drive action.
• Collaborates with stakeholders to understand business reporting requirements and create timely and accurate reports for internal and external business partners for their use in making informed decisions to effectively meet or exceed departmental goals.
• Effectively correlate multiple data points to create metrics and reports across the business to tell a holistic story; automates where possible to eliminate redundancies.
• Conduct ad hoc analysis to understand root cause of various customer service challenges and issues presented to the business and identify recommended solutions.
• Serve as liaison between end users in department and Grainger’s Enterprise Systems organization.
• Build, test, and deploy workflow enhancement tools such as Forms, Power Automate, and Power Apps.

Process Management

• Responsible for operational excellence by ensuring the development and maintenance of standard processes on order to cash projects.
• Understand current state and make recommendations to drive actions towards our goals.
• Efficiently translate business requirements and user expectations into detailed specifications by creating work breakdown structures, process maps, workflow charting and project tracking
• Partners with key process stakeholders across all functional and support groups on process standardization initiatives. 
• Mapping of the current state of business processes and make recommendations to address any gaps that could risk a seamless and consistent customer experience
• Ensure all process designs are end to end across the organization and are developed in conjunction with all relevant functions.
• Proficient relationship management skills and interacts positively with teammates and business partners; handles conflict gracefully.

Communication and training

• Performs needs assessments and analyzes the most effective method of deploying the recommended change(s).
• Demonstrate ability to leverage both business acumen and technical skills to deliver results.
• Build and support the implementation of effective training, communication, adoption, and change management plans.
• Develop productive working relationships at corporate and field levels to drive awareness and consistency in execution of Customer Experience Excellence programs and initiatives.
• Prioritizes work to meet aggressive deadlines and communicates proactively of any setbacks.

Preferred Education & Experience: 

• Bachelor’s Degree with Statistics, Business, or related field.
• Knowledge and working experience across the entire Power Platform (e.g., PowerApps, Power Automate, Power BI).
• Proficient working with systems such as SAP, Teradata, SQL Server and SharePoint.
• Proficiency in Microsoft Office functionality (Word, Excel, Access, PowerPoint) expected
• Strong Business, analytical and problem-solving skill with excellent written and verbal communication skills.
• Work cross-functionally across various teams by fostering, managing, and leveraging relationships with stakeholders, team members, and end users.
• Self-directed with accountability to make sound business decisions while demonstrating effective time-management and multi-tasking skills.
• Proactively identify problems and determine corrective actions by building clear plans.
• Excellent interpersonal skills including a professional demeanor at all times.
• High degree of accuracy and strong attention to detail.

#LI-KG1

Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request.