National Account Contract Manager

Work Location Type: Remote 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Summary: 

The National Account Contract Manager is responsible for the virtual (non-face to face selling role) management of 30-50 profitable agreements and ensuring agreement compliance with customers, Grainger field-based sales resources, and Grainger resources. 

Job Responsibilities (You Will): 

• Manages Grainger customer agreements that have achieved less than $1.5M in sales and/or have not met customer volume commitments 

• Negotiates directly with customers to address contract revenue shortfalls and provides recommendations to leaders on the discontinuation or re-negotiation of account agreements through the contract management process 

• Maintains and/or improves rate of growth with portfolio of National Accounts Agreements and transition to team members as contract commitments are met by the customer 

• Working with business partners, manages the implementation or removal of value-added programs and resources in a manner consistent with the customer’s compliance to the agreement 

• Advises business partners on opportunities to develop/negotiate new agreements that position Grainger as the primary or sole source MRO provider 

• Coaches field sales and inside sales team members relative to the strategic and tactical implementation of customer specific market plans 

• Provides guidance on site pricing variances, billing issues, account maintenance, reporting, and site performance 

• Utilizes business partners both internal and external as needed. Through interactions with Sales and Service, monitors and measures customer adoption of programs and commitments, making adjustments to improve rate of adoption 

Education/Experience (You Have): 

• Undergraduate Degree 

• Approximately 10%-15% travel required 

• Proven Track record of 3+ years Sales Performance selling a structured value proposition 

• High proficiency in the use of web/phone-based tools and phone for virtual selling/customer meetings 

• Demonstrated proficiency/competency in the following areas: 

  • Drives Profitable Growth 
  • Negotiates Win-Win Solutions 
  • Closes Through Logical Steps 
  • Develops Knowledge of Grainger Solutions 
  • Maximizes Contract Value By Owning Execution 
  • Inspires Accountability and Teamwork 
  • Prioritizes Work Through Logical Analysis 
  • Expansion Through Account Penetration 
  • Engages Others with a Project Approach 
  • Makes Joint Calls 

Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request.