Manager, Process Improvement, Compliance & Training

Work Location Type: Remote 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

The Manager, Process Improvement, Compliance & Training, Field Ops will lead the Process Improvement consultants to develop, maintain and deploy standard work documentation for the needs of branches, on-sites, KeepStock, services and field safety teams. This will include leading the implementation of a knowledge management system that organizes information on a common platform that is easily accessible for our leaders and team members.

The leader will also own the consignment, annual inventory process, compliance and adherence to best practices by team members by effectively performing branch quality audits and ensuring the International Organization for Standardization (ISO) requirements and guidelines are met.

Finally, this role will lead the learning and development consultant to ensure development and deployment of onboarding and training programs to the Field Ops organization.

Duties and Responsibilities

Standard work:

• Oversee the develop and implement end-to-end standard work processes in compliance with ISO standards by collaborating with project stakeholders and subject matter experts.
• Responsible for establishing and maintaining business processes required to ensure the execution of business strategies including program design, process creation, training, change management and execution.
• Actively engage with cross functional partners to support a standard work map that considers process flows outside of Field Ops network. Generate suggestions on how to improve those processes both internally and cross functionally.
• Owns the Field Ops SharePoint pages and guides with the team to upload new and decommission old documents.

Compliance:

• Owns the internal branch audit process (BBX) to ensure all branch processes relating to order management, financial accountability is upheld and meets required standards.
• Works with the Process consultants to communicate audit findings to Branch and District Leaders to call attention to identified risks and coaching opportunities
• Leads the National Consignment program ensuring compliance to standard work across sales and customers, support monthly cycle counts and annual audits and oversees national tracking of all inventory shrink proactively identifying potential issues and brings together the appropriate SME’s to resolve known issues.
• Leads the annual inventory audit across the branch network ensuring assets are secure and protected.

Learning and development:

• Provide design and help create comprehensive learning materials and training programs for deployment, along with creating learning reinforcement tools such as job aids and instructional videos.
• Lead content design and development for multiple Field Ops programs through a variety of formal and informal learning channels. This includes instructor-led, web-based, virtual and other delivery approaches.

People Leadership:

• Creates an environment where team members are engaged, empowered, enthusiastic, and committed to the success of the company.
• Supports, Writes, and Conducts performance review discussions to ensure that expectations/goals are set, monitored and executed.
• Select, develop, coach, train, and retain a diverse team (both leaders and individual contributors).
• Drive accountability of all Field Operations leaders to ensure team member and operations are functioning at the set standards of the North American KeepStock and Branch Networks. 

Education and Experience Requirements

• 6-8 years of related operational experience leading distributed workforce with process improvement, training and communications.
• Minimum 3-5 years leading teams.
• Proven experience of effective coaching, team building, recruitment, training and development of a team, coupled with a hands-on management approach.
• Strong leadership qualities with good communication, customer service, and interpersonal skills.
• Strong process improvement, ownership and control mindset to lead key process improvement initiatives.
• Proven skills in time management and ability to prioritize tasks within a fast-paced environment.
• Demonstrated ability to work independently and use good judgment.
• Strong sense of customer service and understanding of key business processes
• Good analytical, problem solving and troubleshooting skills.
• Strong oral and written communication skills.
• Ability to work with team members across functions and levels to address issues.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience in relevant computer applications and Grainger systems/processes including data entry (SAP, SOE, SharePoint, Salesforce).

Travel might be required – 20%+ travel to various customer sites and branch locations nationally

Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role or to a director+ position.