Dual Branch Operations Manager

Position Summary: 

The Branch Manager is accountable to provide a high level of leadership in fulfilling the sales, service and operational objectives of the St.Laurent and Ottawa branch as well as creating an environment where team members grow and develop. 

Job Responsibilities (You Will): 

Business Leadership 

• Translates leadership and strategic direction for branch team members 

• Communicates and executes a sound business strategy to team members that embraces change management. 

• Makes sound, fact-based business decisions to support the needs and objectives of the business. 

• Leads the team to become the customer’s first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the location’s efforts for all customer interactions within assigned branches. 

• Builds strong internal and external partnerships to facilitate success and embed and execute our company strategy to assigned branches. 

• Takes measured risks while being mindful to balance service, cost, ethics and integrity. 

• Develop and execute a sales and marketing plan, which includes the showroom, and is designed to grow market share of counter and will call sales. 

• Develop and lead a customer driven sales and service culture in the branch. 

• Present business results during Quarterly Business Review 

Operational Excellence  

• Responsible for implementing the Branch Network strategy in assigned branch(es) 

• Understand and drive the Key Performance Indicators driving service excellence. 

• Balances operating expenses with higher level of service, while looking for ways to improve processes and remove non-value added activities. 

• Implements proper staffing strategies to ensure flexibility to the needs of the business as well as payroll budgets. 

• Effectively monitors P/L reports to achieve the assigned sales and expense target. 

• Dedicates self and team to Operational Excellence by complying with all BBX standards and all standard operating procedures. 

• Leads a branch that proudly represents Acklands-Grainger’s service and commitment to the customers and team members. 

• Care and control for Inventory Management of assigned branch 

• Maintains safety and security for all team members and customers. 

• Ensures the branch, surrounding landscape, and parking areas are properly maintained. 

• Ensure safety policies, procedures are followed, such as, WHMIS, Transportation of Dangerous Goods Act, WSIB, and all related governing legislation 

• Develop and maintain a well-rounded knowledge of products sold 

• Ensure compliance of workforce with provincial regulations, codes and approved AGI operating practices 

Talent Management  

• Creates an environment where team members are engaged, empowered, enthusiastic, and committed to the success of the company. 

• Maintains an open mind to benefit from diverse thoughts and ideas 

• Conducts performance review discussions to ensure that expectations/goals are set, monitored and executed. 

• Coaches the growth and development of branch team members using available resources. 

• Ensures key people drivers of Recruitment, Selection, On-boarding, Coaching, and Rewards & Recognition are executed and drive team member engagement. 

• Maintains regular and consistent communication to ensure team has all necessary information to provide best in class service 

• Embracing and encouraging an open-door feedback sharing culture 

Education/Experience (You Have): 

• Combination of post-secondary education and experience or five years equivalent experience that meets the role requirements 

• Demonstrates the ability to implement initiatives, manages projects and demonstrates change leadership 

• General business acumen including an understanding of financial operating statements and key drivers including P&L Statements. 

• Strong presentation skills 

• Possesses effective time-management skills and a sense of urgency. 

• Has a demonstrated ability to influence and persuade varying levels of internal and external decision-makers. 

• Ability to work effectively with cross-functional work groups to develop integrated plans. 

• Excellent interpersonal, written and verbal communication skills 

• Proven experience in a sales and service environment 

• Proficiency in MS Office 

• Previous experience with SAP would be considered an asset. 

• Bilingual in French and English where applicable 

• Vehicle and Drivers’ license required