Onsite Service Specialist

Work Location Type: Onsite 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Summary:

The Onsite Service Specialist (OSS) assists the local KeepStock team in driving inventory management execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations. They assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments.

Job Responsibilities (You Will):

• Perform machine break/ fix activities for different machines at the customer's site.
• Implement territory work relating to planning and execution of customer inventory projects.
• Perform data collection (related to inventory information) at customer sites. Ensure accurate information is collected to help direct the KeepStock implementation process.
• Cover PTO (Paid Time Off) for On Site Service Representatives (OSR) and will have route-based responsibilities and activities when needed.
• Handles escalations issues from OSR’s, support implementation of system projects and provides feedback and input to Supervisor on OSR’s performance.

Education/Experience (You Have):

• High School diploma or equivalent.
• 3 years' experience in customer service or warehouse environment.
• Experience handling various technical and operational issues.
• Experience coordinating several projects simultaneously.
• Experience operating in a rapidly changing environment.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Background checks, drug screening may be required (as warranted by Company, customer requirements in working on-site and operating equipment).
• Have and maintain a valid driver's license in province of residence.
• May be required to use a personal vehicle for transportation with valid insurance which meet’s Grainger’s standards.

This position is salaried and will pay between $ 58, 830 - $ 66, 000. This role is bonus eligible. 

The position may require you to attend at our customers’ sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

This role may require you to attend our customers’ sites and to adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role or to a director+ position.