Bilingual Collection Rep, Med /Large

Work Location Type: Remote 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Summary: 

The Bilingual Collections Representative – Medium/Large will be responsible for proactively using a variety of collection techniques, timely detection of root cause of invoice problems or solicitation of assistance from subject matter experts, understanding of Grainger billing options , development and maintenance of effective internal and external customer relationships and achievement of individual collection targets for their specific customer group of National and Regional customers as well as team targets. 

Job Responsibilities (You Will): 

• Ability to effectively multi-task and manage high volumes (inbound and outbound) to/from internal and external customers in a professional and courteous manner 

• Ability to monitor, communicate and escalate known risk using a variety of tools while balancing the need to facilitate profitable sales growth and relationship building using sound knowledge of customer and economic conditions 

• Accountable for invoice problem resolution and collections performance by leveraging relationships with internal and external customers, utilizing advanced problem resolution skills, appropriate escalation and prevention of reoccurrence via influence to ensure deliverables are met 

• Root cause analysis of continual errors with prompt escalation to Financial Services Manager and Business owner 

• Frequent interaction with internal customers to ensure compliance while also balancing the needs of the business in an environment of competing internal/external customer priorities 

• Ensure through collaboration that effective, profitable, value added invoicing solutions are understood, offered and maintained in order to grow or sustain business relationships 

• Exercise personal judgment, with periodic management inspection, in a large number of medium to large customer facing situations 

• Ideal candidate will be based out of the Ottawa region

Education/Experience (You Have): 

• Post secondary diploma in a business discipline 

• Must have proven negotiation skills and a minimum of 3 to 5 years’ collections or customer service experience within a large complex national organization 

• Must have well-developed communication skills (verbal and written) with a keen eye to process improvement, and experience in project management 

• Knowledge of collection guidelines, insolvency processes and limitations under the Privacy Act 

• Demonstrated ability to work independently, creatively and maintain a proactive professional focus with strong organizational, planning, and multi-tasking skills 

• Bilingual (French / English) is required for this position (verbal and written) 

• Proficient knowledge of MS Office Professional – Outlook, Excel, and Word. 

• Knowledge of SAP or other ERP systems 

Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.