Counter Customer Service Representative

Work Location Type: Onsite
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation:

The base salary for this role ranges between $51,440 - $70,730 with eligibility for an incentive target of $6,000.00 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade.  Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills.  The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided.  Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

KEY DUTIES AND RESPONSIBILITIES: (You Will):

• Greet customers and welcome them to WFS as they enter the counter area
• Provide exceptional service identifying and processing orders for the customer’s needs
• Prepare quotes and source products for special orders based on customer requirements not in inventory
• Provide product substitutions to customers as required or requested
• Follow-up on customer back orders, quotes, and issues
• Continuously improve product knowledge through vendor training sessions, online research, and on the job learning from peers and customers, etc.
• Generate new sales by proactively recommending alternative and/or complimentary products to increase customer satisfaction and profitability for WFS
• Ensure all cash and credit card sales are reconciled daily
• Process customer returns and PO returns as per Quality Systems procedure
• Build customer relationships and become a trusted advisor
• Promote WFS marketing initiatives to drive sales
• Provide input to marketing and product management for future initiatives and product opportunities
• Ensure inventory at the counter is replenished in a timely manner, to ensure customer satisfaction
• Review all reports and make inquiries as needed
• Seek special contract pricing from vendors when applicable
• Follow all safety protocol in compliance with WFS’ Health & Safety policies and procedures and the Occupational Health & Safety Act
• Support all aspects of WFS Quality Management System  
• Other duties as assigned

REQUIRED EXPERIENCE AND QUALIFICATIONS (You Have):

• A minimum of 1 year WFS warehouse experience required
• Completion of high school diploma, or equivalent experience
• Previous customer service experience would be an asset
• Demonstrated strong work ethic and personal commitment to get the job done
• Demonstrated ability to provide exceptional customer service
• Team-player and an ability to work independently
• Knowledge of industrial and/or safety products is preferred
• Superior interpersonal, problem solving and customer service skills to effectively build relationships
• Strong communication skills, ability to convey message in an organized, clear, and effective manner
• Self-starter, taking action to achieve goals beyond what is required
• Strong time management and organizational skills
• Proficient computer skills and aptitude
• Knowledge of dangerous goods and WHMIS regulations is required

Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!
  
  

DEI Statement:

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

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